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Skype banishes outlandish fees for calls from foreign lands
Calling the USA from foreign soil can be a hassle. Not all mobile phones work abroad. Rates are often prohibitively expensive. Prepaid calling cards can be confusing.
Besides, it can't be much of a vacation if you have to call the office.
Of course, there are times when folks who travel abroad for business or pleasure must check in with bosses, clients, customers and family.
My wife and I were in that position a week ago while on a Caribbean vacation to the Turks and Caicos Islands. Before leaving the USA, we learned that her Verizon phone would not work at our destination, and though my Sprint phone would, the per-minute "roaming" charge was $1.50. Cingular's roaming rate on compatible phones was $1.99 a minute.
Having brought along laptops, we eventually settled on a far cheaper, if somewhat less convenient, calling alternative, through the global Internet phone company known as Skype.
But not before investigating several other options.
For example, an international customer service rep at Verizon said the cost to rent a usable satellite phone was $99, plus shipping. That's on top of $2.99 per-minute rates. Ouch
The various alternatives provided by the Beaches Turks & Caicos Resort & Spa, where we stayed, were equally unappealing:
• The cost to call home from our room was $4.89 a minute. It also costs $4 to complete a collect call. Not that I had much confidence in the room phone. When I pressed the message button on the unit, I was connected to another room, not the front desk or my voice mail.
• The resort said we could rent workable mobile phones for $10 a day, plus per-minute charges.
• AT&T says Turks and Caicos rates on a prepaid calling card purchased in the USA are 75 cents a minute. Local hotels and phone operators may tack on connection fees. Beaches told us there's a $6 fee for each call to a U.S. operator.
We turned to Skype, which despite a few snags, worked like a charm. Through the service, which was acquired in September by eBay, you can make free PC-to-PC calls.
That function was not particularly helpful last week, because most of the people my wife and I needed to reach don't have Skype accounts. Instead, we exploited a service called SkypeOut, which lets you use a computer to dial regular phone numbers in the USA and elsewhere, from the country you are in.
Skype's rate to the USA is just around 2 cents a minute.
Prices to other outposts are also excellent: for example, about 2 cents a minute each to make calls to France and Italy, about 37 cents a minute to phone Iraq. Incidentally, calls made on Skype to Turks and Caicos phones cost 17 cents a minute.
Granted, you may also have to factor in the cost of a high-speed Internet connection. I had to pay $50 for the week to access a broadband connection in the Beaches lobby. At least I could also check e-mail and browse the Web.
I use Vonage Internet phone service at home. On some trips I might schlep the gear that makes it work. That wasn't viable at Beaches with no broadband in the room.
Signing up for Skype is simple. You download software onto a computer and use a headset/microphone or the machine's speakers. (With a webcam you can also make video calls.)
Getting going on SkypeOut took awhile. Because I hadn't previously signed up for the feature, I had to wait overnight for a "verification" e-mail to arrive before I could dial a regular number. I prefunded my account through PayPal.
To make an international SkypeOut call from the computer, you enter 011, plus the country code and number. A virtual phone keypad shows up on your screen.
The quality of most of the Skype calls we made to the States was roughly equivalent to the fidelity of typical cellphone calls. Occasionally, a call was dropped. We had trouble at times using the keypad to punch in the codes to remotely check office voice mail.
It was more difficult for someone to call us. That's because I didn't try SkypeIn, a service still in "beta," or test mode, that lets people call your own dedicated Skype phone number, using a country and available area code of your choosing. SkypeIn costs $12 for a three-month subscription, $38 for a year, and includes voice mail.
If you prefer using a regular cell for foreign travel, check with your wireless carrier before leaving the country. Most so-called GSM-type phones (for Global System for Mobile Communications) work abroad. But not all do everywhere. Ask your carrier to turn on international roaming ahead of time.
And ask about those (sometimes) nasty rates. Best not to be shocked when you and the bill arrive home at the same time.
